Contact Dream Garden
Tell Us About Your Playground Project
Share what you know about your venue and the equipment you are considering. If you are still exploring your options, tell us your project stage and the questions you need help with — a floor plan or budget helps, though you can start without them.
Request a Custom Playground Proposal
We follow our commitment to safe, inclusive and responsible play. Read Sustainability & CSR. After we receive your email, we will process your inquiry as soon as possible.
- Monday–Friday, 09:00–17:30 Beijing time (UTC+8)
- Pacific Time: Sunday–Thursday, 17:00–01:30 next day (PST) / 18:00–02:30 next day (PDT)
Submit your inquiry directly to our team. Leave an email address or WhatsApp / phone number so we can reply. Privacy Policy
Project delivery process
Six steps from floor plan to handover
You can start without a finished floor plan. Each stage has a clear output before moving forward.
Consultation & Venue Assessment
Share your floor plan, clear heights, location, target users and budget. Review site constraints and local responsibilities before design begins.
Design & Quotation Confirmation
Review the layout, 3D concept, equipment specification and itemized quotation. Confirm the scope, drawings and installation option before production.
Production & Quality Inspection
Manufacture the approved equipment in our factory, with agreed quality checks, progress records and trial assembly before packing.
Export Packing & Global Shipping
Protect and label components, prepare packing lists and export documents, and coordinate transport under the agreed shipping terms.
Installation & Commissioning Support
Assemble and check the supplied equipment using the agreed installation crew, on-site supervisor or remote engineering guidance.
Handover & Lifetime Care
Record handover checks, provide care instructions and support opening preparations, with ongoing technical assistance and matching spare parts.
Before you write
Short answers for the questions that usually come first. More project FAQs are in Resources.
Can I enquire without a floor plan?
Yes. Your email address and WhatsApp / phone number are enough to start. Add your project location and any ideas in the message. You can share drawings or measurements later.
What if I am not sure which equipment I need?
Describe your venue, available space, and intended age groups in the message. You do not need to choose an equipment type before contacting us.
How do I contact you about an existing project?
Mention that this is an existing project in your message and include the project name, location, or order reference. Describe the support or spare parts you need, and send photos by email or WhatsApp if useful.
Which channel is fastest?
WhatsApp and phone reach the sales team directly at +86 13868643987. Email is better when you are sending drawings. WeChat is available through the QR code on this page.
Do I need a confirmed budget first?
No. Budget helps us suggest a realistic scope, but it is optional. Equipment, materials, theme, shipping, and installation each affect the quote, so early figures are estimates until the layout is defined.
Which measurements should I share?
If available, include the usable floor area, clear ceiling height, columns, entrances, and any fixed obstacles. Mention whether your measurements are in metres or feet.
How can I send drawings or photos?
Send them by email or WhatsApp after reviewing your inquiry draft. Include the project name or location so the files can be matched to your message.
Can I discuss a mix of play equipment?
Yes. Describe the activities you would like to combine, such as soft play, trampolines, climbing, or outdoor play. Include the age groups and available space.
Should I include my planned opening date?
Share your target date if you have one, and say whether the site is confirmed. This helps us discuss the design, production, delivery, and installation stages.
Can I ask about inclusive play?
Yes. Tell us about the access needs and play experiences you want to support. Photos, a layout, and details of entrances and circulation routes can help the discussion.
What helps you prepare a quotation?
The project location, dimensions, equipment preferences, intended age groups, and any budget range are useful. We can clarify missing information with you after the first message.
What should I share about delivery?
Include the destination country and city, and a preferred port if known. Mention any site access or unloading restrictions so these can be considered when discussing delivery.
Can we discuss installation support?
Yes. Describe your site, project location, and the installation support you need. Ask the team to confirm the scope, responsibilities, and any related costs in the proposal.
How do I arrange a factory visit?
Contact us by email or WhatsApp with your preferred dates and the number of visitors. Please confirm the appointment and travel details with the team before setting off.
Does this form send my inquiry automatically?
No. The form prepares a draft for you to review. Choose email or WhatsApp to send it, or copy the draft into your preferred messaging app.
Factory location
Yangwang Industrial Zone, Qiaoxia Town, Wenzhou, China.