Frequently Asked Questions (FAQ)

As an experienced manufacturer of indoor playground solutions, we have answered the most common inquiries to help you better understand our capabilities, customization options, services, and global support.
We are committed to providing safe, innovative, and fully customized play environments for clients worldwide. If you require further information, please do not hesitate to contact our professional team.

1. Product Range & Customization

• Q1: Modular, semi-modular, and fully customized options are available.
• Q2: We offer branding, color schemes, theme styles, and multilingual signage customization.
• Q3: Yes, we accommodate custom themes and mascots including licensed IP characters.
• Q4: Typically 2–3 design/layout options are provided per project.
• Q5: Yes, we design for irregular spaces with ideal ceiling height ≥3 meters.
• Q6: We offer different systems for age groups: 0–3, 3–6, and 6–12 years.
• Q7: We can adapt designs for existing structures without new construction.

2. Pricing & Payment Terms

• Q8: Pricing factors: material, height, theme complexity, interactivity, certifications.
• Q9: $80/sqm for basic designs, $400+/sqm for high-end themed projects.
• Q10: Minimum recommended project size: 50 sqm.
• Q11: Example Packages:
  • 100 sqm Soft Play Zone: USD 8,000–12,000
  • 200 sqm Ninja Park: USD 20,000–35,000
  • 300 sqm Playground: USD 40,000–60,000
• Q12: Installation fees billed separately.
• Q13: Combination of area and functionality used for pricing.
• Q14: Budget ranges:
  • Trampoline Parks: USD 200–300/sqm
  • Ninja Courses: USD 150–250/sqm
  • VR Zones: Custom pricing

3. Design, Production & Installation

• Q15: Up to three free design revisions are allowed.
• Q16: Yes, components can be pre-assembled before shipping.
• Q17: Installation by internal teams or supervised local contractors.
• Q18: Manuals, video guides, and on-site supervision provided.
• Q19: Global installation support across multiple regions.
• Q20: Full Process: Site → Design → Contract → Production → Delivery → Installation → Handover.
• Q21: Includes measurement, shipping support, installation, inspection.
• Q22: Project managers provide milestone updates.

4. Shipping & Logistics

• Q23: Shipping times: Middle East (20–30 days), Europe (30–40), Africa (30–45), Southeast Asia (7–15), South Asia (15–25).
• Q24: Yes, we assist with customs clearance documentation.
• Q25: Managed by professional logistics teams for sea and air shipment.
• Q26: Project delays are handled flexibly with proactive coordination.

5. Materials, Certifications & Safety

• Q27: Products meet ASTM, EN1176, and ISO standards.
• Q28: CE certifications are available for EU markets.
• Q29: Product testing reports and certifications are available on request.

6. Marketing & Sales Support

• Q30: Regional case studies and references available.
• Q31: Digital project gallery and portfolio provided for partners.

7. After-Sales & Maintenance

• Q32: Playgrounds typically last 5–7 years with standard maintenance.
• Q33: Optional maintenance service packages available.

8. Strategic Insights for Better Selling

• Q34: Best buyers: Private investors, resorts, malls, FECs, government projects.
• Q35: Popular sizes: 200–500 sqm soft play and ninja parks.
• Q36: Common mistakes: Underestimating space, delaying design approvals.
• Q37: Experience with malls, resorts, schools, and public sector clients.
• Q38: Market-specific product recommendations are available.