Quote the project order number
Provide the original project order or reference number and identify the component concerned so the corresponding contract and equipment record can be located.
Services / Warranty Policy
Playground Warranty Policy & Coverage
Our standard commercial playground sales contract provides component-specific written limited warranties: five years for main steel structures and clamps, three years for specified plastic and fiberglass slide components, and one year for listed soft-play and wear components. The written contract for each order governs the actual coverage.
All services overview
Contract terms / Coverage
Component-Specific Limited Warranty
The standard commercial contract uses written tiers for the component groups below, rather than ambiguous verbal promises.
| Limited warranty | Component group and contract scope |
|---|---|
| 5 years | Main hot-dip galvanized steel structural frames, uprights, and metal pipe or structural clamps. |
| 3 years | Rotomolded plastic components and commercial fiberglass slides, including spiral slides, against structural cracking under the contract terms. |
| 1 year | PVC vinyl upholstery and padding, high-density padding foam and foam obstacles, trampoline jumping beds or mats and springs, and climbing safety nets. |
The applicable sales contract is the controlling document. Other products, special configurations, or separately negotiated contracts may have different written terms; this summary does not extend or replace them. Normal wear-and-tear and client misuse are excluded from the coverage described here.
Warranty request / Evidence
How to Submit a Warranty Claim
Claims are reviewed using the project reference and clear photo/video evidence. Include the order details and the affected component when contacting the support team.
Provide clear photos and videos
Attach clear photos or videos showing the reported issue and the affected component for the warranty review.
48-hour claim review
Warranty claims are reviewed within 48 hours based on the project order number and photo/video evidence. This refers to claim review, not a guaranteed completion or replacement timeframe.
After-sales / Related resources
Maintenance, Parts & Delivered-Project Support
Use routine care guidance for preventive maintenance, project-matched parts support for wear items, or handover and lifetime support for equipment already received.
FAQs
Warranty Questions
How long is the commercial playground warranty?
Under the standard sales contract: five years for main steel structures and clamps, three years for specified plastic and fiberglass slide components, and one year for listed soft-play and wear components. The contract for each order governs.
What does the warranty not cover?
Normal wear and tear and misuse are excluded. Other products, special configurations or separately negotiated contracts may carry different written terms.
How do I make a warranty claim?
Send the project order number, the affected component and clear photos or videos. Claims are reviewed within 48 hours; this is the review time, not a replacement timeframe.
Written Warranty Terms
Need your contract terms or want to start a claim?
Request the written warranty terms for your order, or send your project order number and clear photo/video evidence for claim review.